Privacy Policy

pristarile ("we", "us", "our") is committed to protecting the personal information of those who engage with our services. This Privacy Policy explains how we collect, use, store, and safeguard personal data in connection with our luxury property rental services in Malaysia. It is written to comply with Malaysia's Personal Data Protection Act 2010 (PDPA).

If you have questions about this policy or how we handle your data, please contact us at [email protected].

1. Who We Are

pristarile operates from 148 Jalan PJU 1A/3, 47301 Petaling Jaya, Selangor, Malaysia. We are the data controller for personal data collected through this website and through direct client engagements.

2. Data We Collect

Information You Provide

When you submit an enquiry through our contact form or communicate with us directly, we may collect your name, email address, phone number, and the details of your property or relocation requirements.

Information Collected Automatically

When you visit our website, we collect limited technical data including your IP address, browser type, pages visited, and time spent on the site. This is collected through cookies and analytics tools. See our Cookie Policy for more detail.

Sensitive Information

We do not knowingly collect sensitive personal data such as health information, financial records, or government identification numbers unless directly relevant to a service you have engaged us for, and with your explicit consent.

3. How We Use Your Data

We use the personal information you share with us to respond to your enquiries, deliver the services you have engaged, communicate with you about your search or project, and improve our website based on anonymised usage patterns. We do not use your data for unsolicited marketing and we do not sell your personal information to third parties.

4. Legal Basis for Processing

Under Malaysia's PDPA, we process personal data based on consent (where you have given it), contract performance (where data is necessary to deliver the service you have requested), and our legitimate interest in operating and improving our services. You may withdraw consent at any time by contacting us.

5. Data Sharing

We may share your personal data with third parties only where necessary to deliver a service — for example, sharing contact details with a supplier as part of the Premium Furnishing Package. We do not share personal data for commercial or marketing purposes unrelated to your engagement. We may also disclose data where required by Malaysian law.

6. Data Retention

We retain client data for a period of three years following the conclusion of a service engagement, or until you request deletion. Website enquiry data that does not result in an engagement is deleted within 12 months. You may request deletion at any time by contacting [email protected].

7. Data Security

We take reasonable technical and organisational measures to protect your personal data from unauthorised access, disclosure, or loss. Our website is served over HTTPS. Internal access to client data is restricted to team members who require it for service delivery. In the event of a data breach that may affect your rights, we will notify you without undue delay.

8. Cookies

Our website uses cookies to improve the user experience and understand how visitors interact with our content. You can manage your cookie preferences at any time through our Cookie Policy page.

9. Your Rights

Under the PDPA and general data protection principles, you have the right to access the personal data we hold about you, request corrections to inaccurate information, request deletion of your data, withdraw consent to processing, and lodge a complaint with Malaysia's Personal Data Protection Commissioner if you believe your rights have been breached.

To exercise any of these rights, please contact [email protected]. We aim to respond to all requests within 14 working days.

10. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices of those sites and encourage you to review their policies independently.

11. Children's Privacy

Our services are intended for adults aged 18 and over. We do not knowingly collect personal data from minors. If you believe a minor has submitted information to us, please contact us so we can remove it.

12. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last Updated" date at the top of this page. Continued use of our website or services after a change constitutes acceptance of the updated policy.

13. Contact

For privacy-related enquiries, please contact:
pristarile
148 Jalan PJU 1A/3, 47301 Petaling Jaya, Selangor, Malaysia
Email: [email protected]
Phone: +60 11-575 5528